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Our e-learning courses have been developed for frontline staff to help with the introduction of the model Complaints Handling Procedures.

Access our e-learning programme

This training is available to all public sector organisations and is free.

Problems are generally best resolved when they are fixed early. Early Resolution of problems can often prevent complaints escalating. These modules will help you to understand how best to resolve problems early and diffuse potentially difficult situations. They will also tell you what you need to know about the Model Complaints Handling Procedure for Scottish public bodies.

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NHS training

NHS Education for Scotland maintains a training resource for NHS staff: "Little Things Make A Big Difference: Valuing People"

If you are looking for a direct delivery course, please look at our Direct Delivery courses page.

Updated: August 2, 2017