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Complaints briefing note

Thursday, November 17, 2016

The Improvement Service (IS, the national improvement agency for local government in Scotland) and SPSO have revised and updated a complaints briefing note for elected members. The briefing note emphasises how complaints should be used to identify concerns with service design and delivery, and support improvements. It includes a 10-point checklist of essential questions.

To download the elected member briefing note, visit the Elected Member Guidance and Briefings page of the IS website.

Updated: March 8, 2017