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Learning and Improvement

Best Practice Resources

Tools for ensuring that you can maximise the learning from complaints, including the Scottish Public Services Ombudsman (SPSO) Complaints Improvement Framework self-assessment tool.

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SPSO Conferences

Details about past SPSO conferences, including materials used on the day.

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SPSO thematic reports

Read SPSO's thematic reports.

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Support and Intervention Policy

SPSO's Support and Intervention Policy and what it means for organisations.

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Updated: March 18, 2019