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Handling complaints

Model Complaints Handling Procedures (CHPs)

We have been working closely with a range of partners and stakeholders to develop model Complaints Handling Procedures (CHPs) for each public service sector.

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A range of resources designed to assist staff at all levels of organisations handle complaints.

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CSA Guidance

Here you will find guidance on various aspects of complaints handling, including our Statement of Complaints Handling Principles and Guidance on a Model Complaints Handling Procedure.

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Updated: March 23, 2017