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The SPSO is committed to making this website accessible to everyone. We have developed our website following web standards and accessibility guidelines, and aim to meet and where possible exceed level AA of the W3C’s Web Content Accessibility Guidelines.

Text size

The text size on this site is set in a way that makes it resizable in any browser, should you find it too small to read comfortably. Find out more about changing your text size.


Headings are used on each page on the website. They make it easier to read pages by providing visual structure and help people using screen readers and other assistive technologies to navigate the site.


Whenever possible, links have been written to make sense when they are accessed out of the original context. This helps visitors who may use a list of links to move around the site, and all visitors to understand the destination of links.


The content of the site has been written to be readable by as many people as possible. We have tried to use plain language that is jargon-free and easily understandable. The SPSO website has been awarded the Crystal Mark for plain English, and we apply the same standards to the Valuing Complaints website.


Unless they are decorative, all images used on this site have suitable alt attributes. When images are not available, all content is still readily accessible to all visitors.


All form controls are appropriately and explicitly labelled. All forms are validated on submission and do not rely on JavaScript for error checking.


All pages are visually styled with Cascading Style Sheets (CSS). If your browser or browsing device does not support CSS at all, the content of each page is still readable. Any information conveyed through the use of colour is also available without colour (i.e. text based).


All client-side scripts are implemented unobtrusively, which means that the content and functionality of this website is entirely usable without JavaScript support.

BBC My Web My Way

If you need help in making the web easier to use, including the EmployAbility website, we recommend the BBC’s My Web My Way as a starting point. It provides jargon-free information on how you can change your web browser, computer, keyboard and mouse settings to make the web more accessible for you.

If you have any questions or suggestions regarding the accessibility of this site, please contact us.

Updated: March 22, 2017