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Valuing Complaints is your guide to making complaints in the public sector.  It provides a centre for best practice in complaints handling.  It contains information to help support improvement in public sector complaints handling, including: model complaints handling procedures (CHPs) for Scotland; implementation and compliance guidance; and best practice and training resources.

We hope you find this website useful and we look forward to supporting you to develop a culture that values complaints as a driver of improvement in the delivery of public services.

We are not affiliated with the Scottish Public Services Ombudsman.