Our e-learning courses have been developed for frontline staff to help with the introduction of the model Complaints Handling Procedures.
Access our e-learning programme
This training is available to all public sector organisations and is free. However, access is restricted due to a limited number of licences available at any one time. To access our e-learning programme please go to our Training Centre.
NHS Education for Scotland maintains a training resource for NHS staff: "Little Things Make A Big Difference: Valuing People"
If you are looking for a direct delivery course, please look at our Direct Delivery courses page.