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Our e-learning courses have been developed for frontline staff to help with the introduction of the model Complaints Handling Procedures.

Access our e-learning programme

This training is available to all public sector organisations and is free. However, access is restricted due to a limited number of licences available at any one time.  To access our e-learning programme please go to our Training Centre.

NHS training

NHS Education for Scotland maintains a training resource for NHS staff: "Little Things Make A Big Difference: Valuing People"

If you are looking for a direct delivery course, please look at our Direct Delivery courses page.

Updated: May 2, 2017