Training courses

The SPSO’s one day, sector-specific¬†Good Complaints Handling and Complaint Investigation Skills¬† courses are designed for staff with responsibility for handling and resolving complaints. They have been developed in response to requests for specific support for staff dealing with complaints.

  • Click here for details of our good complaints handling course
  • Click here for details of our complaint investigation skills course

We also deliver these as open courses in Edinburgh for individuals from across all sectors.

Get In Touch
If you or anyone else in your organisation are interested in arranging a course or finding out more, please contact Kerry Flinn, our Training Coordinator, by email: