Trained and Empowered Investigative Staff

Staff who have responsibility for investigating complaints should:-

Have a thorough understanding of the complaints process;

Have a reasonable knowledge of the department and/or function under investigation;

Have training in how to plan and conduct investigations, including how to obtain and analyse evidence;

Have the authority to obtain any necessary evidence, including the right to interview staff;

Have the authority to require explanations and the authority to challenge explanations where appropriate;

Have sufficient understanding of processes and procedures to make informed recommendations to avoid the reccurence of similar complaints.