Impartial and Transparent Process

It is essential that the investigation process should be impartial and transparent and that there is evidence to support this.

The process should be communicated to staff and complainants in a format that is easily understood.

The investigator  should always define at the start of the investigation what is being investigated and what is not, to avoid any confusion.

The investigator should always check that all parties fully understand the process.

The conduct of the investigation should always follow the published process.

The investigator should always check that all parties understand the findings of the investigation and any decisions / recommendations made.

The process should be periodically reviewed and complainants and staff should have an opportunity to give feedback.