Flexible and Proportionate Methods of Investigation

Staff investigating complaints should be able to employ a range of investigative techniques that are appropriate to the nature of the complaint and the needs of the complainant. These should include ability to conduct interviews, make site visits, get independent professional advice etc.

Trained and Empowered Investigative Staff
Common Investigation Pitfalls
Impartial and Transparent Process
Flexible and Proportionate Methods of Investigation
Clear Lines of Accountability and Authority
The Authority to Resolve and Provide Redress
Complaint Recorded and Used to Drive improvement