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SPSO Housing Complaints Report 2013-14

Thursday, December 11, 2014

Jim Martin, the Ombudsman, has published his annual complaints report for 2013-14 about housing in Scotland.

Key points

  • 16% rise in housing complaints
  • 53% of complaints upheld
  • a welcome continuing decrease in complaints coming to us too early, and
  • we made 106 recommendations for redress and improvement.

The report highlights the issues the public bring us about housing services in Scotland, with analysis of complaints, case studies and recommendations demonstrating our impact for individuals. The 2013-14 period covered was also the first full year of the housing sector operating the simplified, standardised model complaints handling procedures. We hope all housing providers and stakeholders find the report useful as a source of information and learning.

The report is available to read online, or download: SPSO Housing Complaints Report 2013-14 (PDF, 910KB)

Updated: March 24, 2017