Thursday 8 October, COSLA Conference Centre, Edinburgh
Complaints processes generally concentrate on ‘putting it right’ for the consumer. Using the intelligence that can be derived from complaints, how can we ensure we ‘get it right’ next time for everyone else? How do we ensure that our complaints processes and responses are fit for purpose and allow us to identify where there is learning and meet the needs of the consumer?
Keynote speakers from the SPSO and public and private sector organisations will talk about their real-world challenges in changing organisational culture, embedding potential learning and improving future practice. A series of workshops and ample networking opportunities will enable delegates to meet with colleagues across the public sector and beyond.
Book your place today for the SPSO conference. Full details, including how to book, are available on our conference page.