Read our new Complaints Handling Practice Guide: Dealing With Problem Behaviour (PDF, 865KB). This resource is currently available as a PDF to download. Should you require it in any other format, please contact the SPSO Communications Team on 0131 240 8849 or by email.
If you have any questions about this guide, please contact the SPSO training unit: firstname.lastname@example.org
The model Complaints Handling Procedures for each sector require organisations to have in place a policy to deal with unacceptable actions. The SPSO's Unacceptable Actions Policy can be a useful point of reference.