Complaints Handler Networks

Sector specific network of complaints handlers

As we work with each sector we are also developing networks of complaints handlers specific to each sector.

The remit of these groups will include identifying, developing and evaluating best practice, supporting complaints handling practitioners and providing a forum for benchmarking complaints performance. The networks will be used to help take forward the ongoing work of the CSA in areas such as developing standardised complaints recording categories and performance indicators.  There could also be a role for the networks in offering expertise and advice on relevant complaints matters, contributing to complaints consultations and supporting relevant conferences and events.

If you would be interested in joining a network for your sector, please get in touch with us at the Complaints Standards Authority at