Case Ref: 200701571 Greater Glasgow and Clyde NHS Board

The complainant in this case complained about excessive waiting times for plastic surgery.

In considering this case, the complaints investigator gathered information from the acute services division of the NHS Board about the situation and commended them on an excellent, usable response.  Specifically, they found that the response from the NHS Board gave clear opinions, supported with clear reasoning and explanations and with verifiable facts. This meant that the investigator was able to make a quick decision on the complaint, which was to the benefit of all parties.

The complaint did not progress to full investigation